Creating a positive experience for customers is important in all industries, and this year’s annual AOA conference highlighted it’s no different in the aviation sector.

We caught up with Dan Townsend, the Airside Operations and Safety Manager at Southampton Airport to check how Robird is settling in.

Much of Britain is bracing itself for snow and ice this week as the ‘Beast from the East’ arrives from Siberia to set up residence over the UK for the next few days.

Sunday’s incident at Gatwick, where a drone spotted on the airport’s final approach path caused the runway to be closed for two separate periods, has understandably received a lot of press coverage. The incident caused significant knock-on effects for air traffic control, beyond just stopping arrivals while the runway was closed and caused serious disruption in the sky above southern England.

The world has seen many changes since Glasgow Airport opened for commercial business in 1966, not least at the airport itself.

In March easyJet invited friends and family into their HQ at London Luton Airport to give them a behind the scenes look into the world of aviation. It’s an important occasion where guests get an insight into what goes on behind closed hangar and cockpit doors.

With this summer expected to be the busiest ever recorded London Luton Airport has estimated that the financial contribution from the airport to the Three Counties economy will almost double from the current £732 million to a massive £1.4 billion, something that NATS is proud to be playing a key role in delivering.

We thought we’d share our favourite aviation blogs from 2015 with you. Is there something you would like us to cover in 2016? Which was your personal favourite blog we posted from 2015?

The aviation connection to the Shetland Islands is vital, as there are only two ways of getting there; by ‘plane or by boat. The boat option requires a 12 or 14 hour overnight journey to/from Aberdeen, so the flight option is much quicker for those wanting to make the trip to mainland UK.

This month Heathrow announced a new early morning arrival slot. Heathrow slots are famously rare so given it is already the busiest two-runway airport in the world, how did space for a new slot emerge? The answer lies in Big Data.